Shipping Policy

At Narscosmeticshop.com, we are committed to delivering your favorite NARS makeup, palettes, and skincare products to your doorstep with efficiency and care. Please read our shipping policy below to understand how we process and deliver your orders.

1. Free Global Shipping
We are pleased to offer FREE SHIPPING on all orders, worldwide. There are no minimum purchase requirements and no hidden fees. The price you see at checkout is the final price you pay for shipping.

2. Order Processing Time
All orders placed on our website are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation.

During this processing period, our team verifies your payment information and prepares your items for shipment. You will receive an email confirmation as soon as your order is placed, and a second notification with tracking details once your order has been shipped.

Please note that orders placed after 2:00 PM EST on Friday will begin processing on the following Monday.

3. Estimated Delivery Time
Once your order has been shipped, you can expect delivery within 6-12 business days.

This delivery timeframe applies to all destinations worldwide. Whether you are shipping domestically or internationally, your package should arrive within this window. Please note that delivery estimates begin from the date your order ships, not from the date your order is placed.

4. Tracking Your Order
As soon as your order is shipped, we will send you a shipping confirmation email containing a unique tracking number. You can use this tracking number to monitor your package's journey in real-time.

Please allow up to 48 hours for the tracking information to update in the carrier's system after you receive your shipping confirmation.

5. Shipping Carriers
We partner with reputable global and regional carriers to ensure your orders are delivered safely and on time. The specific carrier assigned to your package will depend on your location and the size of your order. You will see the carrier information in your shipping confirmation email.

6. Expedited Shipping
At this time, we do not offer expedited, express, or priority shipping options. All orders are shipped via our standard global shipping method with a delivery estimate of 6-12 business days.

7. International Shipping and Customs
Because we ship to customers around the world, your order may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are determined by your local customs authority and are the sole responsibility of the customer.

Unfortunately, Narscosmeticshop.com has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; we recommend contacting your local customs office for more information before placing your order.

Please note that customs processing can sometimes cause delivery delays beyond our estimated 6-12 business day window.

8. Shipping Address Accuracy
We are not responsible for orders shipped to incorrectly provided addresses. Please carefully review your shipping address before completing your purchase. If you realize you have made an error after placing your order, contact us immediately at [email protected]. We will do our best to correct the address before your order ships, but we cannot guarantee changes once the order is in processing.

9. Lost, Stolen, or Delayed Packages
While we make every effort to ensure your order arrives safely, Narscosmeticshop.com is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier to the address provided at checkout.

If your package appears to be lost in transit or significantly delayed beyond the estimated delivery window, please contact us at [email protected]. We will open an investigation with the carrier on your behalf and work to resolve the issue as quickly as possible.

10. Delivery Issues
If you receive your package and it appears damaged during transit, please document the damage with photos and contact us within 48 hours of delivery at [email protected]. We will guide you through the next steps.

11. Contact Us
If you have any questions about our Shipping Policy or need assistance with an existing order, please reach out to our customer service team:

Email: [email protected]

We are here to help and typically respond within 24-48 business hours.