Refund Policy

At Narscosmeticshop.com, we want you to be completely satisfied with your purchase of authentic NARS makeup, palettes, and skincare. If for any reason you are not happy with your order, we are here to help.

1. Returns Eligibility
To be eligible for a return, please ensure the following conditions are met:

  • Time Frame: Items must be requested for return within 30 days of the delivery date.

  • Condition: Products must be unused, unopened, and in their original packaging. We cannot accept returns on items that have been opened or show signs of use for hygiene and safety reasons.

  • Proof of Purchase: A receipt or proof of purchase (order number) is required to complete your return.

2. Non-Returnable Items
Due to health and hygiene regulations, we cannot accept returns on the following items:

  • Any products that have been opened or used.

  • Final sale items or gift cards.

  • Free promotional items.

3. How to Initiate a Return
To start the return process, please follow these steps:

  1. Contact Us: Send an email to [email protected] with the subject line "Return Request."

  2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.

  3. Receive Instructions: Our customer service team will respond within 24-48 hours with the return shipping address and a return authorization form (if applicable).

  4. Ship the Item: Pack the item securely in its original packaging and ship it to the address provided. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria outlined above.

  • Inspection: We will notify you via email of the receipt and status of your returned item (Approved or Rejected).

  • Approval: If your return is approved, your refund will be processed. The credit will automatically be applied to your original method of payment (credit card, PayPal, etc.) within 5-10 business days.

  • Delays: If you haven't received your refund after 10 business days, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. If the issue persists, please contact us at [email protected].

5. Late or Missing Refunds
If you are approved for a refund but haven't received it yet:

  1. Check your bank account or credit card statement again.

  2. Contact your credit card company or bank. There is often a processing time before a refund is officially posted.

  3. If you have done both of the above and still have not received your refund, please contact us at [email protected].

6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product due to a defect, please email us at [email protected] with your order number and a photo of the defect.

If you wish to exchange an item for a different shade or product, we recommend returning the original item for a refund (following the process above) and then placing a new order for the desired item.

7. Return Shipping Costs

  • Customer Responsibility: Unless the return is due to our error (e.g., you received an incorrect or defective item), the cost of return shipping is the responsibility of the customer.

  • Original Shipping: Original shipping charges are non-refundable.

  • Our Error: If you are returning an item because of an error on our part (wrong item shipped or damaged product), we will provide a prepaid shipping label or reimburse you for the return shipping cost.

8. Contact Us
If you have any questions about our Refund Policy, please contact us: