Customer Service Policy

Thank you for shopping at Narscosmeticshop.com. We are committed to providing you with the best beauty products and a smooth shopping experience. Please read the following policies regarding your purchase.

1. Contact Information
If you have any questions, concerns, or feedback, our customer support team is here to help.

• Email: [email protected]

• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
  We strive to respond to all inquiries within 24-48 business hours.

2. Order Processing

• Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after the order is placed and payment is verified.

• Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. If you do not receive this email, please check your spam folder or contact us.

3. Shipping Policy
We currently offer shipping to e.g., United States and select international locations – adjust as needed.

• Shipping Methods & Costs: Available shipping options and costs will be calculated and displayed at checkout.

• Delivery Time: Standard shipping usually takes 3-7 business days after processing. Please note that delivery times are estimates and not guaranteed.

• Tracking: Once your order ships, you will receive a shipping confirmation email with a tracking number to monitor your package.

• Lost/Stolen Packages: Narscosmeticshop.com is not responsible for lost or stolen packages confirmed delivered to the address provided at checkout. Please ensure your shipping address is accurate.

4. Returns & Refunds Policy
We want you to love your NARS products. If you are not completely satisfied, we are here to help.

• Eligibility: Items must be returned within 30 days of the delivery date.

• Condition: Products must be unused, unopened, and in their original packaging.

• Non-Returnable Items: For hygiene reasons, we cannot accept returns on opened or used products, or on final sale items.

• How to Initiate a Return:

  1. Email us at [email protected] with your order number and reason for return.

  2. We will provide you with the return shipping address and instructions.

  3. Please pack the item securely in its original packaging.

• Refunds:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

  • Note: Original shipping costs are non-refundable, and the customer is responsible for return shipping costs unless the item was defective or incorrect.

5. Damaged or Incorrect Items
We take great care in packaging, but mistakes can happen. If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with:

• Your order number.

• A photo of the damaged/incorrect product.

• A description of the issue.

We will resolve the issue by sending a replacement or issuing a full refund, including shipping costs, as quickly as possible.

6. Payment Security
Your privacy is important to us. All payments made on our site are processed securely. We do not store your credit card information.

7. Product Authenticity
We guarantee that all products sold on Narscosmeticshop.com are 100% authentic NARS brand products. We source our inventory from authorized distributors.

Policy Updates
We reserve the right to update or modify this Customer Service Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.